At Hualong Sexy Dresses Store, customer satisfaction is always our top priority.
We have dedicated QC and QA teams to inspect your items prior to shipping. Our product quality is guaranteed. However, you do need to carefully and accurately check your size before buying. Please kindly reference the size chart(s) on the product page.
If you are not satisfied with the items you receive, we can easily arrange an exchange or a refund for you.
We are here to help! Please feel free to submit a ticket if you have any issue with your order!
- Email customer service at [email protected] and include your:
*Return or exchange request with a picture of the product, if necessary
- A tracking number and receipt of the returned package is required. It will help us track and process the return.
- Take your refund/exchange when the package is received.
Return & Exchange conditions
- Orders are able to be canceled and refunded before shipping.
- Returns & exchanges must be initiated within 21 days of delivery.
- To initiate a return or exchange, please contact customer service. The return shipping address will be emailed to you. Items must be shipped back to that address.
- Items must be returned unwashed and undamaged.
- All items priced $16.99 and under are final sale and cannot be returned or exchanged. No exceptions will be made.
- We do not offer Freight To Collect (FTC) service for returns. The returns will be made at your own cost.
- Bikini sets must be returned with both top and bottom.
- Customer service may offer a cash coupon for your return. Please note, items purchased with coupons are final sale and cannot be returned or exchanged.
- Refunds will be reimbursed back to your original account — credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-7 business days to process.
If you have any questions, please contact customer service at [email protected]